Customer loyalty isn't what it used to be. In fact, research company Access Development reported that 79% of customers would take their business to a competitor within a week of experiencing poor customer service, while the estimated cost of customers switching their choice of businesses due to poor service is $1.6 trillion. Keeping this in mind, how can businesses strengthen their customer loyalty in a world where customer sentiment is constantly shifting and consumers have more options than ever before of where to spend their money?
Angelo Zammit & Ami Pancholi Co founders of East Coast Loyalty the number one Loyalty Rewards Program provider for the small businesses in Massachusetts since 2015 have the answers. Visit EastCoastLoyalty.com & incorporate ECL's unique Rewards Program into your current marketing budget & watch your most loyal customers drive your ROI threw the roof. Why spend so much money & energy trying to obtain the typical NEW CUSTOMER when you have plenty you can retarget right in the pocket of your pants. Mobile Marketing is becoming a trend that will for sure surpass its traditional marketing predecessors.
East Coast Loyalty was invited to interview on Fox News & Bloomberg with Charles Alvarez & Keven Price.
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